Cancellation Policy

Cancellation and Refund Policy

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Last updated: 15 September 2026

1. Your right to cancel

Because you are buying from us online, you normally have 14 days to change your mind under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

However, this course begins as soon as we submit your enrolment to Highfield Qualifications, which happens within 1 working day of your payment.

When you enrol, you tick a box confirming that you want us to begin straight away, and that you understand you will lose your right to cancel once we have submitted your details to the awarding body and your LMS access has been provided.

If you would prefer to keep your full 14-day cancellation right, contact us at sync4sectors@gmail.com immediately after enrolling and ask us to hold your enrolment. We will not submit your details until the 14 days have passed or you tell us to proceed.

2. Before we submit your enrolment

You can cancel for a full refund at any point before we submit your details to Highfield Qualifications.

Email sync4sectors@gmail.com with your name and the email address you enrolled with. Because we submit within 1 working day of payment, contact us as soon as you can.

Refunds are made to the original payment method within 14 days of us accepting your cancellation.

3. After we submit your enrolment

Once your details are with Highfield Qualifications and your LMS access is live, the qualification has been purchased on your behalf and registered in your name. We cannot refund it.

This applies whether or not you have logged in, started the learning, or taken the assessment.

4. If you do not pass

The fee covers your registration, learning materials and one assessment attempt. Not passing the assessment does not entitle you to a refund. Resit arrangements and fees are set by the awarding body — contact us and we will tell you what is involved.

5. If you do not complete the course

There is no refund for a course you do not complete, and no partial refund for unused access.

6. If you enrolled on the wrong course

We set out on our website and in our FAQs which roles this qualification and the CSCS Green Labourer/Operative Card are appropriate for, and we ask you to check with your employer if you are unsure.

If you enrol on this course and later find your role required a different card or qualification, we cannot refund you once your enrolment has been submitted.

7. If we cannot deliver

If we are unable to deliver your enrolment for any reason within our control, we will refund you in full.

If the awarding body is unable to provide your LMS access, we will either arrange an alternative or refund you in full, whichever you prefer.

8. Fees that are not ours

The CITB HS&E test fee and the CSCS card application fee are paid directly to those organisations. We cannot refund them and have no involvement in their refund policies.

9. How to request a refund

Email sync4sectors@gmail.com with your full name, the email address you enrolled with, the date you enrolled, and the reason for your request. We will respond within 2 working days.

If we accept your request, we will refund the original payment method within 14 days.

10. Complaints

If you are unhappy with a refund decision, write to us at sync4sectors@gmail.com and we will review it. This does not affect your legal rights.